Frequently Asked Questions (FAQ)

Who is responsible for the delivery of the goods?

The merchants themselves are generally always responsible for their business conduct and any products or services that they offer.

As the payment processor, however, we do offer you protection against dubious providers. We therefore always urge you to contact our customer support department in the event that you experience any problems and are unable to come to a satisfactory arrangement with the merchant.

We promise to take care of it!

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